:root {
      --bg: #f3ecde;
      --card: rgba(255, 251, 243, 0.84);
      --ink: #1c2d24;
      --muted: #5d685f;
      --forest: #234537;
      --leaf: #5e8c67;
      --mint: #dbead9;
      --sun: #e1a54a;
      --line: rgba(35, 69, 55, 0.12);
      --shadow: 0 24px 60px rgba(39, 46, 34, 0.1);
      --radius: 26px;
    }

    * { box-sizing: border-box; }

    body {
      margin: 0;
      font-family: "Avenir Next", "Trebuchet MS", "Helvetica Neue", sans-serif;
      color: var(--ink);
      background:
        radial-gradient(circle at 15% 0%, rgba(225, 165, 74, 0.2), transparent 25%),
        radial-gradient(circle at 100% 30%, rgba(94, 140, 103, 0.18), transparent 25%),
        linear-gradient(180deg, #fbf7ee 0%, #efe6d4 100%);
    }

    a { color: inherit; text-decoration: none; }

    .shell {
      width: min(1160px, calc(100% - 32px));
      margin: 0 auto;
      padding: 24px 0 56px;
    }

    .nav {
      display: flex;
      align-items: center;
      justify-content: space-between;
      gap: 16px;
      margin-bottom: 20px;
    }

    .brand {
      display: inline-flex;
      align-items: center;
      gap: 12px;
      font-weight: 800;
    }

    .brand-logo {
      height: 120px;
      width: auto;
      display: block;
      flex-shrink: 0;
    }

    .mark {
      width: 42px;
      height: 42px;
      border-radius: 14px;
      display: grid;
      place-items: center;
      color: white;
      background: linear-gradient(135deg, var(--forest), var(--leaf));
    }

    .nav-links {
      display: flex;
      gap: 10px;
      flex-wrap: wrap;
    }

    .nav-links a {
      padding: 10px 14px;
      border-radius: 999px;
      background: rgba(255,255,255,0.56);
      color: var(--muted);
      border: 1px solid rgba(255,255,255,0.42);
    }

    .nav-links a.active {
      background: rgba(35, 69, 55, 0.92);
      color: #fff;
      border-color: rgba(35, 69, 55, 0.92);
    }

    .panel {
      background: var(--card);
      border-radius: var(--radius);
      border: 1px solid var(--line);
      box-shadow: var(--shadow);
      backdrop-filter: blur(16px);
    }

    .hero {
      padding: 30px;
      display: grid;
      grid-template-columns: 1.2fr 0.8fr;
      gap: 22px;
      margin-bottom: 22px;
    }

    .hero h1 {
      margin: 12px 0 10px;
      font-family: "Iowan Old Style", "Palatino Linotype", serif;
      font-size: clamp(2.2rem, 4vw, 3.6rem);
      line-height: 1.04;
    }

    .tag {
      display: inline-flex;
      align-items: center;
      gap: 8px;
      padding: 10px 14px;
      border-radius: 999px;
      background: rgba(219, 234, 217, 0.82);
      color: var(--forest);
      font-weight: 700;
      font-size: 0.86rem;
      text-transform: uppercase;
      letter-spacing: 0.03em;
    }

    .lead {
      margin: 0;
      color: var(--muted);
      line-height: 1.75;
      max-width: 56ch;
    }

    .hero-side {
      padding: 24px;
      border-radius: 22px;
      background: linear-gradient(180deg, rgba(35, 69, 55, 0.98), rgba(27, 52, 41, 0.98));
      color: white;
    }

    .hero-side small {
      color: rgba(255,255,255,0.76);
      line-height: 1.7;
    }

    .hero-side .pill-row {
      display: flex;
      flex-wrap: wrap;
      gap: 10px;
      margin-top: 16px;
    }

    .hero-side .pill {
      padding: 10px 12px;
      border-radius: 999px;
      background: rgba(255,255,255,0.1);
      font-size: 0.9rem;
    }

    .metrics {
      display: grid;
      grid-template-columns: repeat(4, minmax(0, 1fr));
      gap: 16px;
      margin-bottom: 22px;
    }

    .metric {
      padding: 22px;
    }

    .metric strong {
      display: block;
      font-size: 1.5rem;
      margin-bottom: 8px;
    }

    .metric span {
      color: var(--muted);
      line-height: 1.7;
    }

    .layout {
      display: grid;
      grid-template-columns: 1.15fr 0.85fr;
      gap: 22px;
    }

    .section {
      padding: 26px;
      margin-bottom: 22px;
    }

    .section h2 {
      margin: 0 0 18px;
      font-size: 1.2rem;
    }

    .status-list {
      display: grid;
      gap: 14px;
    }

    .portal-grid {
      display: grid;
      gap: 14px;
      grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .grid-two {
      display: grid;
      gap: 14px;
      grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .portal-card {
      padding: 18px 20px;
      border-radius: 20px;
      background: rgba(255,255,255,0.72);
      border: 1px solid var(--line);
      display: grid;
      gap: 10px;
    }

    .portal-card h3 {
      margin: 0;
      font-size: 1rem;
    }

    .portal-card p {
      margin: 0;
      color: var(--muted);
      line-height: 1.7;
    }

    .section-head-inline {
      display: flex;
      align-items: flex-start;
      justify-content: space-between;
      gap: 16px;
      margin-bottom: 18px;
    }

    .inline-form {
      display: flex;
      flex-wrap: wrap;
      align-items: end;
      gap: 14px;
    }

    .report-table-wrap {
      overflow-x: auto;
      border-radius: 20px;
      border: 1px solid var(--line);
      background: rgba(255,255,255,0.76);
    }

    .report-table {
      width: 100%;
      min-width: 860px;
      border-collapse: collapse;
    }

    .report-table th,
    .report-table td {
      padding: 14px 16px;
      border-bottom: 1px solid var(--line);
      text-align: left;
      vertical-align: top;
      font-size: 0.96rem;
    }

    .report-table thead th {
      background: rgba(35, 69, 55, 0.06);
      font-size: 0.83rem;
      text-transform: uppercase;
      letter-spacing: 0.04em;
      color: var(--muted);
    }

    .report-table td small {
      display: block;
      margin-top: 6px;
      color: var(--muted);
      line-height: 1.5;
    }

    .report-status {
      display: inline-flex;
      align-items: center;
      padding: 8px 12px;
      border-radius: 999px;
      font-weight: 700;
      font-size: 0.86rem;
      white-space: nowrap;
    }

    .status-waiting,
    .status-reviewed {
      background: rgba(225, 165, 74, 0.16);
      color: #8c5c14;
    }

    .status-released {
      background: rgba(94, 140, 103, 0.16);
      color: #24533d;
    }

    .status-deleted {
      background: rgba(145, 39, 39, 0.12);
      color: #8b2424;
    }

    .status-item {
      display: flex;
      justify-content: space-between;
      gap: 18px;
      padding: 16px 18px;
      border-radius: 18px;
      background: rgba(255,255,255,0.68);
      border: 1px solid var(--line);
    }

    .status-item strong {
      display: block;
      margin-bottom: 4px;
    }

    .status-item span,
    .status-item small {
      color: var(--muted);
      line-height: 1.6;
    }

    .badge {
      align-self: start;
      padding: 8px 12px;
      border-radius: 999px;
      background: rgba(219, 234, 217, 0.8);
      color: var(--forest);
      font-weight: 800;
      white-space: nowrap;
    }

    .timeline {
      display: grid;
      gap: 12px;
    }

    .event {
      padding: 16px 18px;
      border-radius: 18px;
      background: rgba(35, 69, 55, 0.05);
      border: 1px solid rgba(35, 69, 55, 0.08);
    }

    .event strong {
      display: block;
      margin-bottom: 6px;
    }

    .event span {
      color: var(--muted);
      line-height: 1.65;
    }

    .ticket-head {
      display: flex;
      justify-content: space-between;
      align-items: flex-start;
      gap: 16px;
      margin-bottom: 8px;
    }

    .message-card {
      padding: 20px 22px;
      border-radius: 20px;
      background: rgba(255,255,255,0.82);
      border: 1px solid var(--line);
      color: var(--ink);
      line-height: 1.8;
      white-space: normal;
    }

    .attachment-preview {
      margin-top: 18px;
      padding: 14px;
      border-radius: 22px;
      background: rgba(255,255,255,0.82);
      border: 1px solid var(--line);
    }

    .attachment-preview img {
      display: block;
      width: 100%;
      max-height: 760px;
      object-fit: contain;
      border-radius: 16px;
      background: #f6f1e5;
    }

    .attachment-frame iframe {
      width: 100%;
      min-height: 720px;
      border: 0;
      border-radius: 16px;
      background: white;
    }

    .action-row {
      display: flex;
      flex-wrap: wrap;
      gap: 12px;
      margin-top: 18px;
    }

    .btn {
      display: inline-flex;
      align-items: center;
      justify-content: center;
      min-height: 50px;
      padding: 0 18px;
      border-radius: 18px;
      font-weight: 800;
    }

    .btn-primary {
      background: linear-gradient(135deg, var(--forest), var(--leaf));
      color: white;
    }

    .btn-soft {
      background: rgba(255,255,255,0.75);
      border: 1px solid var(--line);
      color: var(--forest);
    }

    .flash {
      padding: 16px 18px;
      border-radius: 18px;
      font-weight: 700;
      line-height: 1.6;
    }

    .flash-success {
      background: rgba(219, 234, 217, 0.84);
      color: var(--forest);
      border: 1px solid rgba(35, 69, 55, 0.2);
    }

    .flash-error {
      background: rgba(240, 223, 198, 0.92);
      color: #7b2f16;
      border: 1px solid rgba(123, 47, 22, 0.16);
    }

    label {
      display: grid;
      gap: 10px;
      font-weight: 700;
      color: var(--ink);
    }

    textarea,
    select,
    input[type="text"],
    input[type="email"],
    input[type="password"] {
      width: 100%;
      min-height: 56px;
      padding: 14px 16px;
      border-radius: 18px;
      border: 1px solid var(--line);
      background: rgba(255,255,255,0.75);
      color: var(--ink);
      font: inherit;
      resize: vertical;
    }

    select {
      appearance: none;
      resize: none;
    }

    textarea {
      min-height: 132px;
    }

    button.btn {
      border: 0;
      cursor: pointer;
      font: inherit;
    }

    .muted {
      color: var(--muted);
      line-height: 1.7;
    }

    .mailbox-toolbar {
      display: grid;
      grid-template-columns: minmax(0, 1fr) auto;
      gap: 14px;
      align-items: end;
      margin: 18px 0 14px;
      padding: 16px 18px;
      border-radius: 20px;
      background: rgba(255,255,255,0.68);
      border: 1px solid var(--line);
    }

    .mailbox-search {
      margin: 0;
    }

    .mailbox-toolbar-actions {
      display: flex;
      flex-wrap: wrap;
      gap: 10px;
      justify-content: flex-end;
    }

    .mailbox-toolbar-actions .btn {
      min-height: 48px;
    }

    .mailbox-summary {
      margin-bottom: 16px;
      padding: 14px 16px;
      border-radius: 18px;
      background: rgba(35, 69, 55, 0.05);
      border: 1px solid rgba(35, 69, 55, 0.08);
      display: grid;
      gap: 6px;
    }

    .mailbox-summary strong {
      display: block;
    }

    .mailbox-summary span {
      color: var(--muted);
      line-height: 1.65;
    }

    .mailbox-pagination {
      margin-top: 16px;
      display: flex;
      flex-wrap: wrap;
      gap: 12px;
      align-items: center;
      justify-content: space-between;
    }

    .mailbox-page-links {
      display: flex;
      flex-wrap: wrap;
      gap: 8px;
    }

    .mailbox-page-link {
      min-width: 44px;
      min-height: 44px;
      padding: 10px 12px;
      display: inline-flex;
      align-items: center;
      justify-content: center;
      border-radius: 14px;
      background: rgba(255,255,255,0.75);
      border: 1px solid var(--line);
      color: var(--forest);
      font-weight: 800;
    }

    .mailbox-page-link.active {
      background: rgba(35, 69, 55, 0.92);
      border-color: rgba(35, 69, 55, 0.92);
      color: #fff;
    }

    .btn.is-disabled {
      pointer-events: none;
      opacity: 0.45;
    }

    .inline-meta {
      display: flex;
      flex-wrap: wrap;
      gap: 10px;
      margin-top: 16px;
    }

    .inline-meta .pill {
      padding: 10px 12px;
      border-radius: 999px;
      background: rgba(35, 69, 55, 0.08);
      color: var(--forest);
      font-size: 0.92rem;
      font-weight: 700;
    }

    .footer {
      margin-top: 24px;
      padding: 22px 24px;
      border-radius: 24px;
      background: rgba(35, 69, 55, 0.92);
      color: rgba(255,255,255,0.86);
      display: grid;
      gap: 16px;
      box-shadow: var(--shadow);
    }

    .footer-main {
      display: grid;
      grid-template-columns: 1.4fr 0.9fr;
      gap: 24px;
      align-items: start;
    }

    .footer-left {
      display: grid;
      gap: 8px;
    }

    .footer-right {
      display: grid;
      gap: 10px;
      justify-items: start;
    }

    .footer-brand {
      font-weight: 800;
      color: #fff;
    }

    .footer-company,
    .footer-meta {
      display: grid;
      gap: 4px;
      line-height: 1.65;
    }

    .footer-company strong {
      color: #fff;
    }

    .footer a {
      color: #fff;
      text-decoration: underline;
      text-underline-offset: 2px;
    }

    .footer-links-title {
      color: #fff;
      font-weight: 800;
    }

    .footer-links {
      display: grid;
      grid-template-columns: repeat(2, minmax(0, 1fr));
      gap: 8px 18px;
    }

    @media (max-width: 960px) {
      .hero,
      .metrics,
      .layout {
        grid-template-columns: 1fr;
      }

      .portal-grid {
        grid-template-columns: 1fr;
      }

      .mailbox-toolbar {
        grid-template-columns: 1fr;
      }

      .mailbox-toolbar-actions,
      .mailbox-pagination {
        justify-content: flex-start;
      }

      .section-head-inline,
      .inline-form {
        flex-direction: column;
        align-items: stretch;
      }

      .footer-main,
      .footer-links {
        grid-template-columns: 1fr;
      }
    }