SIP SHIELD ETHICS AND RESPONSIBLE USE POLICY

1.1 This Policy sets out Provider’s ethical commitments and Customer’s responsible-use expectations in connection with the Services.

For purposes of this Policy:

“Customer” means any individual or legal entity subscribing to, purchasing, accessing, or using the Services.

“Services” means SIP Shield website access, dashboard, desktop agent, onboarding, support, maintenance, updates, and related services made available by Provider.

Provider is committed to:

a. helping customers reduce exposure to phishing, spoofing, scam emails, suspicious links, and unwanted inbox clutter;

b. promoting safer digital practices and practical email hygiene;

c. handling information responsibly and in accordance with applicable law;

d. seeking to minimize unnecessary credential exposure through local-device architecture where feasible;

e. acting honestly in describing the capabilities and limitations of the Services; and

f. maintaining responsible conduct in dealings with customers, partners, vendors, and public-sector stakeholders.

4.1 Provider recognizes that mailbox access, personal communications, and business email data can be sensitive.

4.2 Provider seeks to design and operate the Services in a manner that supports privacy, proportionality, and data minimization.

4.3 Where technically feasible, Provider aims to keep mailbox credentials on Customer’s local device rather than storing them centrally.

5.1 Provider does not represent the Services as perfect, guaranteed, or infallible.

5.2 Provider acknowledges that:

a. phishing and spam detection may generate false positives or false negatives;

b. malicious actors continuously adapt their methods;

c. security is a shared responsibility; and

d. customers must continue to exercise independent judgment and caution.

Customer must not use the Services to:

a. gain unauthorized access to third-party mailboxes, systems, or data;

b. intercept, monitor, or process communications without lawful authority;

c. facilitate fraud, impersonation, spam, harassment, malware, or unlawful surveillance;

d. violate privacy, confidentiality, employment rules, or contractual duties; or

e. engage in conduct prohibited by applicable law.

Provider reserves the right to suspend or terminate service where misuse, abuse, or unlawful conduct is suspected.

Provider aims to:

a. limit internal access to data on a need-to-know basis;

b. apply reasonable safeguards against unauthorized disclosure;

c. respond responsibly to security incidents and user concerns; and

d. avoid unnecessary intrusion into user content.

Provider is committed to ongoing improvement in:

a. threat detection methods;

b. service reliability;

c. privacy controls;

d. secure development practices; and

e. support responsiveness.

Provider aims to conduct business in accordance with applicable Indonesian law, including legal obligations relating to personal data, electronic systems, procurement integrity, and commercial conduct.

Users, customers, and partners may report concerns relating to misuse of the Services, privacy concerns, security concerns, or unethical conduct to:

PT Beklen Royal Lestari

Email: help@sipshield.id

WhatsApp: +62 811-8049-911

This Policy should be read together with the SIP Shield Terms and Conditions and SIP Shield Privacy Policy. Contractual matters, liability provisions, and dispute resolution are governed by the applicable contractual terms.

Provider may update this Policy from time to time. Updated versions become effective upon publication unless otherwise stated.